Safe Play Commitment

Gambling Should Be
Fun, Not a
Financial Burden

oncuci's responsible gambling programme exists to protect players across Malaysia. We provide real tools, genuine resources, and a culture that puts player wellbeing first — every single day.

21+ Only Self-Exclusion Available Deposit Limits Enabled 24/7 Support

21+

Age Restriction — Players aged 21 and above only

oncuci strictly enforces a minimum age of 21 for all registered players. Age verification is mandatory before any withdrawal is processed. Underage gambling is a serious concern — we take it seriously.

Our Commitment

Responsible Gambling Is Not Optional at oncuci

The oncuci responsible gambling programme was built into the platform architecture from day one — not added as an afterthought to satisfy a checklist. We believe that a sustainable online gaming platform in Malaysia must actively protect its players, not merely avoid harming them.

Gambling is entertainment. It should feel enjoyable, controlled, and clearly within the bounds of what you can comfortably afford. When that changes — when bets become a way to chase losses, when deposits feel compulsive, when the next game feels like a need rather than a choice — that is when oncuci's responsible gambling tools become essential.

Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam deserve a gaming environment that respects their wellbeing. That means transparent odds, fair games, fast payouts via Touch 'n Go eWallet and DuitNow, and — critically — a set of real tools to stay in control.

We hold ourselves accountable. Our support team monitors account behaviour for indicators of potential problem gambling and may proactively reach out to players showing patterns of concern. This is not surveillance — it is a genuine expression of our duty of care.

Deposit Limits

Set daily, weekly, or monthly deposit caps in MYR directly from your account settings. Limits take effect immediately when reduced and can only be increased after a 7-day cooling-off period.

Session Time Limits

Set maximum session durations to keep gaming time in check. Receive optional on-screen reminders after 30, 60, or 90 minutes of continuous play so you stay aware of how long you've been online.

Self-Exclusion

Request a self-exclusion of 1 month, 3 months, 6 months, 1 year, or a permanent ban. Once activated, your account is immediately locked. Self-exclusions cannot be reversed before the period ends.

Cooling-Off Periods

Take a short break from the Platform without full self-exclusion. Cooling-off periods of 24 hours, 48 hours, or 7 days lock your account temporarily while you re-evaluate your play habits.

Reality Check Reminders

Enable automatic pop-up reminders at regular intervals showing your session duration, amount wagered, and current account balance — helping you maintain an accurate picture of your activity.

Loss Limits

Cap the maximum amount you can lose in a single day, week, or month. When your loss limit is reached, access to further real-money wagering is automatically suspended for the remainder of the period.

Deposit Controls

Setting Your Deposit Limits

Deposit limits are one of the most effective tools for responsible gambling because they address the root of overspending before it happens. oncuci allows you to set your own MYR-denominated deposit limits at any time — no waiting period required to lower a limit.

A daily deposit limit of RM100–RM500 is a sensible starting range for recreational players. If you're treating oncuci purely as entertainment — the equivalent of a night out in Bangsar or catching an EPL match at your local spot — your deposit limit should reflect that budget, not exceed it.

All limit changes are logged in your account history. If you request an increase to an existing deposit limit, the change does not take effect for 7 days, giving you time to reconsider. Decreases apply immediately.

Limit Types Available

Daily Deposit Limit Immediate

Weekly Deposit Limit Immediate

Monthly Deposit Limit Immediate

Loss Limit Immediate

Limit Increase Request 7-day wait

Self-Exclusion

Taking a Break from Play

Self-exclusion is a firm commitment to pause your gambling activity for a defined period. It is the right tool when deposit limits and cooling-off periods are not sufficient, or when you recognise that you need structured time away from the Platform.

When you activate self-exclusion on oncuci, your account is immediately and completely locked. You will not be able to log in, deposit, or wager for the duration of the exclusion. Marketing communications are also suspended for the exclusion period.

Self-exclusion is irreversible during the active period. It cannot be ended early by contacting support or making a formal request. This design is intentional — the most effective self-exclusion is one that cannot be overridden impulsively.

oncuci's self-exclusion options range from short-term breaks to permanent closure. For players dealing with serious problem gambling, permanent exclusion with deletion of account data is available on request.

Self-Exclusion Durations

1 Month 3 Months 6 Months 12 Months Permanent

To activate self-exclusion, access Account Settings → Responsible Gambling → Self-Exclusion, or contact our support team via live chat at any time.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling rarely appears overnight. It typically develops gradually through a series of small changes in behaviour and attitude toward gambling. Recognising the warning signs early gives you the best chance of addressing an issue before it becomes serious. Ask yourself — and answer honestly.

You spend more money on gambling than you originally planned, regularly exceeding the budget you set before a session.

You feel restless, irritable, or anxious when you are unable to gamble, or when you try to cut down on your gambling activity.

You chase losses — increasing your bet sizes or making additional deposits in an attempt to recover money you have already lost.

You borrow money, sell possessions, or deplete savings to fund gambling activity.

Gambling takes priority over responsibilities, relationships, work, or personal wellbeing.

You hide your gambling activity from family, friends, or colleagues, or feel ashamed or guilty about how much you gamble.

Despite resolving to stop or reduce gambling, you find yourself returning to the Platform repeatedly and being unable to maintain your own limits.

If several of these descriptions feel familiar, please consider using oncuci's self-exclusion tools and reaching out to one of the support resources listed below.

Self-Assessment

Is Your Gambling Still Recreational?

Use this simple self-check to reflect on your current gambling habits. Honest answers are the most useful ones.

Do you gamble with money set aside for essential expenses like rent, food, or bills?

Have you missed work, study, or important commitments because of gambling?

Do you feel compelled to keep gambling until your entire balance is gone?

Have arguments about gambling affected your relationships with family or friends?

Have you ever felt that gambling is a way to solve financial problems or escape stress?

Do you feel the need to increase bet sizes over time to experience the same level of excitement?

Have you ever tried to stop gambling but found you could not maintain the decision for more than a few days?

If you answered yes to two or more of these questions, we strongly encourage you to activate deposit limits or a cooling-off period, and to speak to one of the support organisations listed below. Taking action early makes all the difference.

Help & Support

Support Resources for Problem Gambling

You don't have to deal with this alone. The following organisations provide free, confidential support for individuals and families affected by problem gambling. All contacts below are text references only — not clickable links.

Talian Kasih

Malaysian National Helpline

A free, confidential 24-hour hotline operated by Malaysia's Ministry of Women, Family and Community Development. Provides counselling and support referrals for individuals and families dealing with problem gambling, addiction, and other social difficulties.

15999 — Free call, 24 hours, Malaysia

GamCare

International Support Organisation

GamCare is a leading provider of free information, support, and counselling for anyone affected by problem gambling. Their resources include self-help tools, one-to-one counselling, online live chat support, and a dedicated forum for people working through recovery.

gamcare.org.uk — Free online resources

Gamblers Anonymous

Peer Support Community

Gamblers Anonymous is a fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder. Meetings available in Kuala Lumpur and other Malaysian cities.

gamblersanonymous.org — Global chapters

Befrienders KL

Mental Health Support — Malaysia

Befrienders Kuala Lumpur provides emotional support to people who are lonely, in distress, or at risk of suicide. Problem gambling can have a serious impact on mental health — Befrienders offers a non-judgmental listening ear at any time.

03-7627 2929 — Kuala Lumpur

National Council on Problem Gambling

Education & Awareness

The NCPG provides educational resources, responsible gambling guidelines, and professional training for communities, healthcare workers, and organisations seeking to understand and address the social impact of problem gambling.

ncpg.org.sg — Regional reference

oncuci Support Team

Platform Responsible Gambling Support

Our dedicated support team can activate self-exclusion, adjust deposit limits, provide account activity reports, or simply talk through the options available to you. All requests are treated with complete confidentiality and without judgement.

[email protected] — 24/7 Live Chat

Remember: Seeking help is a sign of strength, not weakness.

Problem gambling affects people from all walks of life — from Petaling Jaya to Penang, from all income levels, ages, and backgrounds. The resources above exist because recovery is possible and support is available. oncuci encourages any player who is concerned about their gambling behaviour to reach out — to us, or to any of the organisations listed above — without hesitation.

Age Verification

Strictly 21 and Above — No Exceptions

oncuci enforces a hard minimum age of 21 years old for all registered accounts. This is not a soft guideline — it is a non-negotiable policy applied at every stage of the account lifecycle.

Age verification occurs at registration through date-of-birth declaration, and is confirmed at the KYC verification stage before any withdrawal is processed. Players are asked to submit a copy of a valid government-issued identity document — for Malaysian players, this is typically the MyKad — which clearly shows the date of birth.

Any account found to have been registered by a person under 21 will be immediately suspended, all associated funds will be returned to the original payment source, and the account will be permanently closed. Any winnings accumulated on an underage account are forfeited.

Parents and guardians — if you share household payment methods such as Maybank or CIMB accounts, Touch 'n Go eWallet, or Boost with younger family members, please be aware of their access to your payment credentials and device passcodes. oncuci is an adults-only platform and family device controls are an important safeguard.

Age Verification Process

Registration Declaration

Date of birth entered at registration and cross-checked against account data.

KYC Document Review

MyKad or passport submitted and reviewed by our compliance team before withdrawal is permitted.

Ongoing Account Monitoring

Accounts are subject to ongoing review for any indicators of underage activity or identity inconsistencies.

Protect Young People — Tips for Families

Keep devices with saved payment credentials password-protected.
Use separate e-wallets or bank accounts for gaming funds.
Enable device parental controls where available.
Contact oncuci support immediately if you suspect underage use of your account.

🛡️ Play Responsibly with oncuci

Know Your Limits.
Enjoy the Game.

oncuci is built for players who love gaming and respect their own boundaries. The tools on this page exist for you — use them. A session that stays within your means is always more enjoyable than one that doesn't.

Back to Homepage Read Our FAQ

21+ Players Only Set Session Limits Set Deposit Limits Self-Exclude Anytime

Gambling involves financial risk. For players aged 21 and above only. If gambling is causing you distress, call Talian Kasih 15999 (Malaysia, free, 24 hours) or visit our FAQ for more guidance.

Gambling Should Be Fun, Not a Financial Burden